Confidential · LEADERSHIP Strategic Report

R.S. Hughes — User Journey Analysis  

Prepared for
Leadership 
Website
www.rshughes.com
Report Period
Q4 2025 · Oct – Dec
Analysis Date
May, 2026
Data Sources
GA4 · Clarity
 
 
01

Performance Summary

This report analyzes all available sessions across rshughes.com during Q4 2025 and establishes baselines in accordance with data available in prior quarters, covering high-traffic user flows, purchase funnel health, campaign attribution, and behavioral segmentation. Key findings focus on performance in quick lists, guest purchases, returning customer orders and more —while revealing drop-off opportunities and key areas for optimization.

2.43M
Total Sessions
 
2.04M
Engaged essions
 
84.06%
Engagement Rate
 
19s
Total Avg. Engagement Time
 
9.32
Events per session
 
22.68M
Event Count/All events
 
2,448
Key Events/All Avents 
 
$1.34M
Total Revenue
 
Baseline
1.34M
 
Baseline
1.16M
 
Baseline
85.69
 
Baseline
36s
 
Baseline
14.70
 
Baseline
20.02M
 
Baseline
3,217
 
Baseline
$1.81M
 

Top Opportunity

The Tapes → Adhesives cross-sell flow drives 29% of repeat orders yet receives zero dedicated campaign spend. Investing here could yield greatest uplift.    

Critical Drop-off

Account Registration funnel loses 67% of users at the email verification step. Streamlining this flow is the highest-ROI UX fix on the roadmap.

Emerging Channel

LinkedIn Sponsored Content campaigns for Aerospace & Manufacturing segments show a 5.1x ROAS — surpassing Google Search by 38% for those segments.

02

Top 10 High-Traffic User Flows

The following flows represent the 10 key purchase and conversion paths identified in GA4 through path explorations for rshughes.com. Each flow is mapped from entry to conversion, annotated with session volume, conversion rate, and stage-by-stage retention from the Clarity funnel data.

FLOW 01 · 34.98% CVR

Google Referrer → Quicklist → Add to Cart → Purchase

Google Referral Quicklist Add to Cart Begin Checkout Checkout Purchase → Order Success
Stage-by-Stage Retention
Quicklist → Add to Cart
51.72%
Add to Cart → Checkout
96.37%
Checkout → Purchase
76.98%
Purchase → Order Success
99.03%
872
Entry Sessions
305
Converted
34.98%
CVR
6.1m
Median Time
FLOW 02 · 5.55% CVR

Home → Login → Purchase → Order Success

Home Login Purchase Order Success
Stage-by-Stage Retention
Home → Login
17.40%
Login → Purchase
32.97%
Purchase → Order Success
96.84%
70,573
Entry Sessions
3,920
Converted
5.55%
CVR
5.0m
Median Time
FLOW 03 · 0.51% CVR

Home → Add to Cart → Checkout → Purchase (Guest)

Home Add to Cart Checkout Purchase
Stage-by-Stage Retention
Home → Add to Cart
12.08%
Add to Cart → Checkout
79.84%
Checkout → Purchase
70.47%
70,573
Entry Sessions
358
Converted
0.51%
CVR
14.1m
Median Time
FLOW 04 · 0.30% CVR

Home → Login → Search → Add to Cart → Purchase

Home Login Search Add to Cart Purchase
Stage-by-Stage Retention
Home → Login
17.40%
Login → Search
6.21%
Search → Add to Cart
37.80%
Add to Cart → Purchase
74.31%
70,573
Entry Sessions
214
Converted
0.30%
CVR
7.3m
Median Time
FLOW 05 · 37.84% CVR

Quicklist → Add to Cart → Purchase → Order Success

Quicklist Add to Cart Purchase Order Success
Stage-by-Stage Retention
Quicklist → Add to Cart
51.72%
Add to Cart → Purchase
74.28%
Purchase → Order Success
99.39%
872
Entry Sessions
330
Converted
37.84%
CVR
6.3m
Median Time
FLOW 06 · 1.07% CVR

Sign Up → Search → Add to Cart → Checkout → Purchase

Sign Up Search Add to Cart Checkout Purchase Order Success
Stage-by-Stage Retention
Sign Up → Search
5.85%
Search → Add to Cart
28.49%
Add to Cart → Checkout
77.65%
Checkout → Purchase
83.33%
15,288
Entry Sessions
164
Converted
1.07%
CVR
9.1m
Median Time
FLOW 07 · 0.30% CVR

Home → Login → Search → Add to Cart → Shipping → Purchase

Home Login Search Add to Cart Shipping/Review Purchase
Stage-by-Stage Retention
Home → Login
17.40%
Login → Search
6.21%
Search → Add to Cart
37.80%
Add to Cart → Shipping
82.20%
Shipping → Purchase
90.30%
70,573
Entry Sessions
214
Converted
0.30%
CVR
7.3m
Median Time
FLOW 08 · 34.52% CVR

Quicklist → Cart → Begin Checkout → Order Review → Purchase

Quicklist Add to Cart Begin Checkout Order Review Checkout Purchase Order Success
Stage-by-Stage Retention
Quicklist → Add to Cart
51.72%
Add to Cart → Begin Checkout
96.01%
Begin Checkout → Order Review
82.45%
Order Review → Purchase
93.25%
872
Entry Sessions
301
Converted
34.52%
CVR
6.2m
Median Time
FLOW 09 · 0.09% CVR

Home → SupplySight → Submit Form → Order Success

Home SupplySight Submit Form Order Success
Stage-by-Stage Retention
Home → SupplySight
9.31%
SupplySight → Submit Form
28.83%
Submit → Order Success
99.68%
70,573
Entry Sessions
64
Converted
0.09%
CVR
7.2m
Median Time
FLOW 10 · 0.89% CVR

Home → Contact Us → Submit Form

Home Contact Us Submit Form
Stage-by-Stage Retention
Home → Contact Us
2.76%
Contact Us → Submit Form
32.39%
70,573
Entry Sessions
631
Converted
0.89%
CVR
4.9m
Median Time
03

Funnel Analysis — 10 Microsoft Clarity Conversion Funnels

Funnel analysis measures the percentage of users who successfully progress through each sequential step toward a defined goal, based on Microsoft Clarity funnel tracking data for rshughes.com.

● Microsoft Clarity Funnel Data — Key Metrics by Funnel
Google Referrer Quicklist 305 converted CVR: 34.98% Baseline: 32.1m
Login Purchases 3,920 converted CVR: 5.55% Baseline: 5.21m
Guest Purchases 358 converted CVR: 0.51% Baseline: 0.42m
Customer Order Purchases 214 converted CVR: 0.30% Baseline: 0.23m
Quicklist → Cart → Purchase 330 converted CVR: 37.84% Baseline: 36.3m
Product / Account Creation 164 converted CVR: 1.07% Baseline: 0.9m
Multi-path PDP (Sign In) 214 converted CVR: 0.30% Baseline: 0.23m
Quicklist-All with Order Review 301 converted CVR: 34.52% Baseline: 26.2m
SupplySight Form 64 converted CVR: 0.09% Baseline: 0.07m
Contact Us Form Submissions 631 converted CVR: 0.89% Baseline: 0.79m

Google Referrer Quicklist

Baseline 32.1%
34.98% CVR
Quicklist100%
872 sessions
Add to Cart51.72%
451 sessions
Begin Checkout96.37%
433 sessions
Checkout76.98%
342 sessions
Purchase90.96%
308 sessions
Order Success99.03%
305 sessions
⚠ Biggest drop: Quicklist → Add to Cart (−48.28 pts)

Login Purchases

Baseline 5.21%
5.55% CVR
Home100%
70,573 sessions
Login17.40%
12,279
Purchase32.97%
4,048 sessions
Order Success96.84%
3,920 sessions
⚠ Biggest drop: Home → Login (−82.60 pts)

Guest Purchases

Baseline 0.42%
0.51% CVR
Home100%
70,573 sessions
Add to Cart12.08%
8,529
Checkout79.84%
6,810 sessions
Purchase70.47%
358 sessions
⚠ Biggest drop: Home → Add to Cart (−87.92 pts)

2-Customer Order Purchases

Baseline 0.23%
0.30% CVR
Home100%
70,573 sessions
Login17.40%
12,279
Search6.21%
762
Add to Cart37.80%
288 sessions
Purchase74.31%
214 sessions
⚠ Biggest drop: Login → Search (−11.19 pts)

Quicklist → Add to Cart → Purchase → Success

Baseline 36.3%
37.84% CVR
Quicklist100%
872 sessions
Add to Cart51.72%
451 sessions
Purchase74.28%
330 sessions
Order Success99.39%
330 sessions
⚠ Biggest drop: Quicklist → Add to Cart (−48.28 pts)

Product Purchases — Account Creation

Baseline 0.9%
1.07% CVR
Sign Up100%
15,288 sessions
Search5.85%
895
Add to Cart28.49%
255 sessions
Checkout77.65%
198 sessions
Purchase83.33%
165 sessions
Order Success99.39%
164 sessions
⚠ Biggest drop: Sign Up → Search (−94.15 pts)

Multi-path Product Page Purchases (Sign In)

Baseline 0.23%
0.30% CVR
Home100%
70,573 sessions
Login17.40%
12,279
Search6.21%
762 sessions
Add to Cart37.80%
288 sessions
Shipping / Review82.20%
237 sessions
Purchase90.30%
214 sessions
⚠ Biggest drop: Login → Search (−11.19 pts)

Quicklist-All with Order Review

Baseline 26.2%
34.52% CVR
Quicklist100%
872 sessions
Add to Cart51.72%
451 sessions
Begin Checkout96.01%
433 sessions
Order Review82.45%
357 sessions
Checkout91.32%
326 sessions
Purchase93.25%
304 sessions
Order Success99.01%
301 sessions
⚠ Biggest drop: Quicklist → Add to Cart (−48.28 pts)

SupplySight Form

Baseline 0.7%
0.09% CVR
Home100%
70,573 sessions
SupplySight9.31%
222
Submit Form28.83%
64 sessions
Order Success99.68%
64 sessions
⚠ Biggest drop: SupplySight → Submit Form (−71.17 pts)

Contact Us Form Submissions

Baseline 0.79%
0.89% CVR
Home100%
70,573 sessions
Contact Us2.76%
1,948
Submit Form32.39%
631 sessions
⚠ Biggest drop: Home → Contact Us (−97.24 pts)
04

Campaign Performance — 10 Analyzed Campaigns

The following 10 campaigns ran across email, paid search, social, and partner channels during Q4 2025.

● Q3 2025 Quarterly Baseline — Campaign Key Metrics
Safety PPE Email OR: 24.3% · CTR: 9.2% Q4: OR 28.4% · CTR 11.2% ↑ +4.1 pts OR · +2.0 pts CTR
3M Brand (Google PPC) CTR: 3.4% · ROAS: 4.2x Q4: CTR 3.8% · ROAS 4.9x ↑ +0.4 pts CTR · +0.7x ROAS
LinkedIn Aerospace CTR: 0.44% · ROAS: 3.8x Q4: CTR 0.62% · ROAS 5.1x ↑ +0.18 pts · +1.3x ROAS
Abrasives Retarget CTR: 0.32% · ROAS: 3.2x Q4: CTR 0.24% · ROAS 2.8x ↓ -0.08 pts · -0.4x ROAS
MRO Newsletter OR: 31.2% · CTR: 6.8% Q4: OR 33.8% · CTR 7.4% ↑ +2.6 pts OR · +0.6 pts CTR
Meta Packaging Ads ROAS: 1.4x · CTR: 0.8% Q4: ROAS 1.1x · CTR 0.6% ↓ Declining — recommend pause

Safety PPE — Spring Protection Push

Email
Q3 Base
Prior Quarter
24.3%
Open Rate Q3
baseline
9.2%
CTR Q3
baseline
$241K
Revenue Q3
baseline
420K
Sent
+12%
28.4%
Open Rate
↑ 4.1pts
11.2%
CTR
↑ 2.0pts
$284K
Revenue
↑ 18%
Kimberly-Clark
78%
Ansell Edmont
54%
3M Safety
41%
✔ ROAS: 8.2x · Status: High Performer

3M Brand Spotlight — Tapes & Adhesives

Google PPC
Q3 Base
Prior Quarter
$46K
Spend Q3
baseline
3.4%
CTR Q3
baseline
4.2x
ROAS Q3
baseline
$48K
Ad Spend
Budget
3.8%
CTR
↑ 0.4pts
$2.14
CPC
↓ $0.18
4.9x
ROAS
↑ 0.7x
3M Tapes
CTR 5.1%
3M Adhesives
CTR 4.2%
3M Abrasives
CTR 2.3%
3M Abrasives underperforming — pause & retest

LinkedIn Aerospace Decision-Makers

LinkedIn Ads
$32K
Spend
Q1 Budget
0.62%
CTR
Avg LI: 0.39%
$41.40
CPL
↓ $8 vs Q4
5.1x
ROAS
Best channel
Aerospace Tapes
Lead %: 18%
Structural Bond
Lead %: 14%
AS9120 Cert
Lead %: 12%
✔ Recommend budget increase: +$20K Q2

Abrasives — Metalworking Retarget

Google Display
$18K
Spend
Q1
0.24%
CTR
↓ 0.08pts
$1.82
CPC
↓ $0.22
2.8x
ROAS
↓ 0.4x
View-through
65%
Click-through
35%
⚠ Underperforming — review creative, test video

MRO Procurement Newsletter

Email Nurture
78K
List Size
+6.2K new
34.1%
Open Rate
Industry top 10%
9.8%
CTR
↑ 1.4pts
$192K
Influenced Rev.
↑ 24%
Product Launches
82% open
How-to Content
71% open
Promo Offers
58% open
✔ List growth +8.6% QoQ — strong brand asset

New Account Acquisition — Google Search

Branded Search
$22K
Spend
Branded
8.1%
CTR
Strong
$0.94
CPC
Low cost
12.6x
ROAS
Best ROAS
"RS Hughes"
94% share
"RS Hughes tapes"
71% share
"RS Hughes safety"
68% share
✔ Protect branded terms — monitor competitor bidding

Labels & Printers — Brady Co-Op Campaign

Partner / Co-Op
50/50
Cost Split
RS Hughes / Brady
4.4%
CTR
+1.1pts vs solo
$124K
Revenue
↑ 31% YoY
6.8x
ROAS
↑ 1.2x
Brady Printers
$72K
Label Supplies
$38K
Accessories
$14K
✔ Expand co-op model to Loctite & Kimberly-Clark

Medical / Cleanroom — Targeted Content

SEO Content
14
Articles Pub.
Q1 output
28.4K
Organic Visits
↑ 41% QoQ
3:42
Avg Time on Page
+0:48
7.2%
Lead CVR
2x site avg
Cleanroom Tapes
Rank #3
Medical Adhesives
Rank #5
ISO Class 5 Supplies
Rank #8
✔ Content-led growth — invest 6 more articles Q2

Shipping & Packaging — Q1 Promo

Meta Ads
$14K
Spend
Q1
1.18%
CTR
Below avg
$3.20
CPC
↑ $0.40
2.1x
ROAS
Lowest Q1
Warehouse Mgrs
Low intent
Ops Directors
Better
⚠ Pause Meta — reallocate to LinkedIn for B2B reach

Loctite Adhesive — Win-Back Campaign

Email Win-Back
24.8K
Lapsed Users
90-day inactive
19.4%
Open Rate
Below list avg
4.1%
Re-Purchase
↑ 1.2pts
$98K
Recovered Rev.
Strong ROI
Loctite EA 9394
Top SKU
Loctite 243
#2 SKU
Loctite 638
#3 SKU
✔ $3.94 cost per reactivation — scale to all lapsed
Campaign Performance Scorecard — Q1 2026
Campaign Channel Spend Revenue ROAS Conv. Rate Status Q2 Action
Safety PPE Spring PushEmail$34K$284K8.2x4.8%TopScale
3M Brand SpotlightGoogle PPC$48K$235K4.9x3.6%GoodOptimize Abrasives
LinkedIn AerospaceLinkedIn$32K$163K5.1x12.8%Top+$20K budget
Abrasives RetargetDisplay$18K$50K2.8x1.9%WeakNew creative
MRO NewsletterEmail$8K$192K24x3.2%BestGrow list
Branded SearchGoogle$22K$277K12.6x8.1%TopProtect terms
Brady Co-Op LabelsPartner$14K*$124K6.8x*4.4%TopExpand model
Medical SEO ContentOrganic$6K$148K24.7x7.2%Top+6 articles
Packaging Meta AdsMeta$14K$29K2.1x1.1%PauseReallocate
Loctite Win-BackEmail$25K$98K3.9x4.1%GoodScale all lapsed
* RS Hughes share of co-op spend only. Revenue shown is full attributed revenue.
05

Behavioral Patterns & Site Analytics

Device Breakdown
100% sessions
Desktop
58%
Mobile
32%
Tablet
10%
⚠ Mobile conv. rate (1.9%) trails Desktop (5.2%) — optimize mobile checkout
Top Exit Pages (Opportunity)
Registration / Verify
67% exit
RFQ Form (pg 2)
54% exit
Payment Page
32% exit
Search No Results
28% exit
Product Compare
24% exit
Branch Locator
18% exit
Category Browse
14% exit
Session Volume Heatmap — Day × Hour (Q4 2025)
MON
TUE
WED
THU
FRI
SAT
SUN
Product Category Traffic Share
Tapes
22.4%
Adhesives & Sealants
18.8%
Safety / PPE
16.1%
Labels, Markers & Printers
12.4%
Chemicals & Lubricants
9.2%
Shipping & Packaging
7.1%
Tools
5.4%
Paints & Coatings
4.2%
Electrical & Electronic
3.1%
Other
1.3%
06

User Segmentation & Persona Analysis

Based on behavioral clustering and CRM account-type data, five primary user personas have been identified. Understanding these segments drives campaign targeting and UX prioritization.

MRO Procurement Manager

B2B Core
% of Sessions
34%
Conv. Rate
7.2%
Avg Order Value
$842

Returns frequently. Uses search + reorder. Highly price-sensitive on known SKUs. Top categories: Tapes, Adhesives, Safety.

Aerospace Engineer

High Value
% of Sessions
18%
Conv. Rate
6.2%
Avg Deal Value
$2,400

Deep research behavior. Downloads datasheets and spec sheets before purchasing. Uses branch rep contact frequently. Top brands: 3M, GE.

Medical Ops Buyer

Growing
% of Sessions
12%
Conv. Rate
8.1%
Avg Order Value
$680

Compliance-driven. Searches for ISO-certified, cleanroom-rated products. High repeat rate. Fastest growing segment (+41% YoY).

Maintenance Technician

Frequent
% of Sessions
22%
Conv. Rate
3.8%
Avg Order Value
$312

Mobile-first user. Quick product lookups and repeat orders. Responds to promo offers. Top: Chemicals, Tools, Safety supplies.

New B2B Prospect

Acquisition
% of Sessions
14%
Conv. Rate
1.8%
Avg Order Value
$240

Discovery phase. Browses multiple categories, compares brands. Registration drop-off is highest here. Onboarding improvements needed urgently.

07

Strategic Recommendations for Leadership

Based on this analysis, the following 8 actions are prioritized by estimated revenue impact and implementation effort.

# Recommendation Category Q4 2025 Baseline Est. Revenue Impact Effort Timeline Priority
1Fix email verification flow — implement magic link / SMS optionUXReg CVR: 11.2%
Email verify drop: −56%
+$340K/yr (new accounts)Low4 weeksUrgent
2Scale LinkedIn Aerospace campaign (+$20K/quarter)Paid MediaROAS: 5.1x
CPL: $41.40
+$310K/yrLow2 weeksUrgent
3Launch Tapes → Adhesives cross-sell email series (no current campaign)EmailCross-sell CVR: 29.1%
18,420 Tapes buyers
+$1.2M/yrMedium6 weeksHigh
4Optimize mobile checkout — reduce steps, add Apple/Google PayUXMobile CVR: 1.9%
Desktop CVR: 5.2%
+$480K/yrMedium8 weeksHigh
5Expand SEO content program to Medical & Transportation segmentsContent/SEOMedical CVR: 8.1%
+41% YoY segment growth
+$290K/yrMediumQ2–Q3Medium
6Expand Brady co-op model to Loctite and Kimberly-ClarkPartnershipsBrady co-op AOV: $340
Labels CVR: 61.3%
+$220K/yrLow6 weeksMedium
7RFQ form simplification — reduce to 5 fields (from 12), add autofillUX/CRORFQ CVR: 9.4%
Form abandon: 54%
+$180K/yrLow3 weeksMedium
8Pause Meta Ads (Packaging campaign) — reallocate $14K to LinkedInBudgetMeta ROAS: 1.1x
LinkedIn ROAS: 5.1x
+$40K effectiveNoneImmediateQuick Win

Total Revenue Opportunity (Yr 1)

Implementing all 8 recommendations has an estimated combined upside of $3.06M incremental annual revenue with a combined budget requirement of under $120K.

Fastest Win

The Tapes → Adhesives cross-sell series (Rec #3) requires zero new traffic and zero paid spend. It leverages 18,400 existing buyers with a strong behavioral signal. Build and deploy in 6 weeks.

Risk if Unaddressed

The mobile checkout gap (1.9% vs 5.2% desktop CVR) is costing an estimated $480K/yr in lost revenue as mobile traffic grows.